This Privacy Policy describes how Ilifa (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website, ilifa.co.za (the “Site”).

 

 

 1. Information We Collect

We collect information about you in a few different ways:

**Information You Provide Directly:**
* **Order Information:** When you make a purchase, we collect necessary data such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
* **Account Information:** If you create an account, we store your username and password.
* **Communications:** Information you send us when contacting customer support or signing up for our mailing list.

**Information Collected Automatically (Through Cookies and Technologies):**
* **Device Information:** Details about your web browser, IP address, time zone, and some of the cookies installed on your device.
* **Usage Data:** Information about how you interact with the Site, including the web pages or products you view, what websites or search terms referred you to the Site, and how you navigate the Site.

 

2. How We Use Your Information

We use the information we collect for the following primary purposes:

* **Fulfilling Orders:** To process your payment, arrange for shipping, provide you with invoices and order confirmations, and communicate with you about your purchase.
* **Communication:** To respond to your inquiries, provide customer support, and send marketing communications (if you have opted in).
* **Site Improvement:** To monitor and analyze trends, usage, and activities in order to improve the Site’s performance, functionality, and user experience.
* **Security:** To screen our orders for potential risk or fraud.

 

3. Sharing Your Personal Information

We share your personal information with third parties only to help us use your personal information, as described above:

* **Service Providers:** We share information with service providers who perform functions on our behalf, such as payment processors, shipping carriers, and email service providers.
* **Legal Compliance:** We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 

4. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to request that your personal information be corrected, updated, or deleted, or to object to our processing of your personal information. If you would like to exercise this right, please contact us using the contact information below.

 

5. Cookies

We use cookies to enhance your browsing experience, analyze site usage, and personalize content. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

 

6. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site.

 

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ilifacraft.co.za.